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o2 refresh query

JadeMF
Level 1: Joiner
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on ‎05-08-2020 12:24

on ‎05-08-2020 12:24

hi, i have a samsung A40 on contract, ive had it just over a year now, and yesterday it slipped out my hand, and has bust the phone. just wondering if i upgraded early, how much would i need to pay. ive been quoted 90pound to get it fix by a local repairs shop. ive looked at my 02 and it says to upgrade its £184.80. if i went onto o2 refresh it cuts my bill by 25%. is the £184.80 the total after the 25%? im in desperate need of help, im a single mum on a budget, so any help would be much appreciated. 

thank you 

 

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Bambino
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on ‎05-08-2020 16:06

on ‎05-08-2020 16:06

@JadeMF See if this is any help to you: https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I DO NOT WORK FOR O2



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MI5
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on ‎05-08-2020 19:17

on ‎05-08-2020 19:17

@JadeMF 

If going onto a refresh contact you take 25% off the £184.80.

£184.80 is the total to leave O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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