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o2 chasing for money I don't owe!

Kazuto_Kirigaya
Level 2: Apprentice
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Hi There

 

So long story short: I left o2 back in November 2023 due to poor quality service at both my work and home, I spoke to the complaints team to achieve this fee free SIM only contract termination...

 

In December 8th, I got an email stating I owed them £20, which I thought was fair enough for the month of service I had used.

Then on December 20th, I get another email stating that I owe them £307, which I thought was weird, so I rang them up and they couldn't locate my o2 account via either my account number, name or postcode.... They eventually did after 20 minutes of faffing, they said the outstanding £307 shouldn't be there as they could see I left fee free. They stated they'd clear it within 72 hours, So because the bill went unpaid (as I frankly had no way of paying it, even if I wanted to) they've now sent it to a debt collection agency today, so now i'll have a mark on my credit file through no fault of my own, and o2 will not sort it out

 

Who do I need to speak to, because I don't owe this money

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Kazuto_Kirigaya
Level 2: Apprentice
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Got it sorted after an hour of faffing around! on the phone again, thank you guys!

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Enlli
Level 66: Unequalled
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Usual O2, they do this all the time

You need to call the specific Payment Management number

You can get in touch with Payment Management team on 0800 902 0217 

 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 66: Unequalled
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Hi @Kazuto_Kirigaya 

You would need to speak to the Payment Management team.

Their direct number is  0800 902 0217

If you have no access to a phone then use Skype to call 0800 032 1402

Guide: A Guide to Skype 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Kazuto_Kirigaya
Level 2: Apprentice
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Got it sorted after an hour of faffing around! on the phone again, thank you guys!

Message 4 of 4
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