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o2 Refresh Upgrade

Anonymous
Not applicable

 

Hi I ordered an O2 refresh upgrade on 22nd December to get an Iphone 5s. At the time the website said the phone was in stock and be delivered within 1-3 days to collect from my local o2 store. 2 weeks later I still havent received a despatch notification. Because I used refresh i paid £50 because my contract expires in february. I have contacted support all they say is phone is in stock and will be available to collect1-3 days after despatch notification. They also say that my bills will be carrying on as normal until I receive the handset. My main gripe is they keep saying the phone is in stock but the order is never processed.

Also because i paid £50 to upgrade early which pays remaining line rental (-25%) then why should I have to pay my usual bill. By the time I get the phone I could upgrade for free.

Feeling like Im being conned here. Has anyone else had this frustrating issue.

Ready to go out and just get the phone on another network.

When i explained to o2 Customer support how id be paying my line rental twice their answer was. 'Im sorry about that'. Ive already been a customer for 2 years never missed a bill etc. Do O2 actually want to keep their customers?

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adamtemp64
Level 66: Unequalled
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Yes ring 202 and get this sorted

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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Have you checked your local store for stock?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

Hi my order was made online from the o2 website. They said they had it at their warehouse. If i went to the local store would the o2 store be able to help in the way of cancelling the online order? What i mean is do the two work together in that way? Thanks

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adamtemp64
Level 66: Unequalled
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Are you talking to o2 on 202 or using live chat?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 8
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Anonymous
Not applicable

i couldnt remember the 202 number, i know its really not hard to remember but because ive never used it. I used live chat. do you think that would make difference?

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Yes ring 202 and get this sorted

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
Level 94: Supreme
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Registered:
I would see if the store had any stock first. If they do, call 202 to get your upgrade transferred to your store then go in and pick the phone up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

thanks im just going to call my store now and see if they can help.

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