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new phone, sim only deal

nontechy
Level 1: Joiner
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why is my new phone only sending text messages and not I mesages please

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MI5
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@nontechy 

Goto Settings >Phone >My Number and type in the correct number for the sim you are using, then go to Settings >Messages and check the send and receive setting shows the correct number that you have just entered. You may see it saying "activating", if so, just wait for it to activate and then restart your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122195 Posts
  • 609 Topics
  • 18979 Solutions
Registered:

@nontechy 

Goto Settings >Phone >My Number and type in the correct number for the sim you are using, then go to Settings >Messages and check the send and receive setting shows the correct number that you have just entered. You may see it saying "activating", if so, just wait for it to activate and then restart your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Martin-O2
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Hey @nontechy did the above advice work for you or do you still need some help with this? 

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