cancel
Showing results for 
Search instead for 
Did you mean: 

new mobile number and login detail

Anonymous
Not applicable

May I ask how to add another product into my existing accoung? Even though you have a page is showing to add the new device, however, login detail takes me my old account. Its confusing could you please explain how I can view my new bill.

 

Message 1 of 9
1,874 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122327 Posts
  • 609 Topics
  • 19044 Solutions
Registered:
You will have a different login if it's a separate account.
Go to the option to bring in other products and then enter the log in details for the new account, it will ask you to confirm joining them together.
If you don't have your new log in details (should be on the emails you received) give CS a call when you can get through and they will advise you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 9
1,868 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 106476 Posts
  • 790 Topics
  • 5499 Solutions
Registered:

Hi @Anonymous You go into my O2 and to the section bring products in http://www.o2.co.uk/myo2

*The Game Is On*

Girl in a jacket
Message 2 of 9
1,868 Views

MI5
Level 94: Supreme
  • 122327 Posts
  • 609 Topics
  • 19044 Solutions
Registered:
You will have a different login if it's a separate account.
Go to the option to bring in other products and then enter the log in details for the new account, it will ask you to confirm joining them together.
If you don't have your new log in details (should be on the emails you received) give CS a call when you can get through and they will advise you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 9
1,869 Views

Cleoriff
Level 94: Supreme
  • 106476 Posts
  • 790 Topics
  • 5499 Solutions
Registered:

Here

bring products in.PNG

*The Game Is On*

Girl in a jacket
Message 4 of 9
1,865 Views

MI5
Level 94: Supreme
  • 122327 Posts
  • 609 Topics
  • 19044 Solutions
Registered:

Yes, the op is aware of where to go but needs the log in of the new account to complete the process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
1,861 Views

Cleoriff
Level 94: Supreme
  • 106476 Posts
  • 790 Topics
  • 5499 Solutions
Registered:

@MI5 I was showing where to go by diagram. which was the first part of question asked. Additionally I wasnt aware you had answered during the time it took me to post the snip....

*The Game Is On*

Girl in a jacket
Message 6 of 9
1,841 Views

MI5
Level 94: Supreme
  • 122327 Posts
  • 609 Topics
  • 19044 Solutions
Registered:
They said "Even though you have a page is showing to add the new device" in first post.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
1,836 Views

Cleoriff
Level 94: Supreme
  • 106476 Posts
  • 790 Topics
  • 5499 Solutions
Registered:

OK..I am not getting into an argument with you. I was answering the post and trying to help. Thats all...

*The Game Is On*

Girl in a jacket
Message 8 of 9
1,834 Views

MI5
Level 94: Supreme
  • 122327 Posts
  • 609 Topics
  • 19044 Solutions
Registered:
Nor am I. Just stating facts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
1,830 Views