Solved: Re: new contract

Anonymous · ‎05-02-2013

Hello ,

I have just signed up a 24 month contract for a sony experia J. It says I get free 50 minutes a month , unlimited txts and 24mb s.(£13.50) This suits me as I always text. I havent phoned anyone on the phone at all since recieving it today but when i look at my bill on line it sats I have !! also the internet has been left on and i didnt know untill my boss at work told me -and now i have nearly used all my monthly mb data .

The salesperson in the shop did download priority moments app for me - but i said I was nt going to use the internet that much - now i carnt anyway its nearly gone and dont want to go over the £13.50 a month

un- experienced contract 02 customer! 😕

MI5 · ‎05-02-2013

@Anonymous wrote:
thank-you , I wish she told me this in the shop , as i did tell her i was new to this . What would anyone recommend for a beginner ?

All phones that O2 do on contract are a smart phone of some degree. Overall they are simple to use once you get the hang of them but they are different to what you may be used to. They won't use your mins unless you make a call, it's just the data that can get used "automatically" by the phone as that is what they are designed for. Once you know how to turn data on and off when you want it you will be fine.

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MI5 · ‎05-02-2013

You won't get charged for going over. Your connection just gets cut off until next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-02-2013

does any ones bill normally go over the price its suppose to be ? so like the £13.50

Anonymous · ‎05-02-2013

or do u not cheers , but im gutted its nearly all gone !! n i havnt even been on facebook on it or anything !!

@Anonymous wrote:
does any ones bill normally go over the price its suppose to be ? so like the £13.50

MI5 · ‎05-02-2013

Only if you make calls that are not free in your allowance or send MMS messages. You will also get charged for data daily unless you have it as part of your package.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎05-02-2013

You can still connect to data with wifi which is free to use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-02-2013

You shouldn't get charged any extra for data as the connection is just slowed to a point where it is unusable. Unfortunately that means you will only be able to access data via wifi but at least that's free.

Be aware that apps are continually updating in the background so you need to see which apps are running via the settings and manage your usage accordingly. Most people turn off mobile data when at home or wherever there is free wifi such as work or in cafe's etc.

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Anonymous · ‎05-02-2013

omg thanks, I think i want to take it back tomorrow , as I dont trust it !I really havnt phoned anyone and its took minutes off - I like simple things in life

Bambino · ‎05-02-2013

You are within your 7 day cooling off period, so you will be able to return it, but be aware that if you change it for a different smartphone you will have the same problems with the phone updating apps and using up your data allowance. If you're looking for a simple phone, you shouldn't get another smartphone.

I DO NOT WORK FOR O2

Anonymous · ‎05-02-2013

thank-you , I wish she told me this in the shop , as i did tell her i was new to this . What would anyone recommend for a beginner ?

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