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new contract

carolinejstewar
Level 1: Joiner
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My contract on account number 1051431926 ended in Oct 2023.

I have taken out new a sim only contract online with o2 and want to ensure that the

old contract has bben cancelled, I do not want to be paying two contracts with o2

 

Thanks

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MI5
Level 94: Supreme
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@carolinejstewar 

If you upgraded or took a new contract and transferred your number, you will only have one contract now.

If you took a new contract without transferring your number, you will need to cancel the old one.

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147593 Posts
  • 638 Topics
  • 28344 Solutions
Registered:

@carolinejstewar 

If you upgraded or took a new contract and transferred your number, you will only have one contract now.

If you took a new contract without transferring your number, you will need to cancel the old one.

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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