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merc
Level 1: Joiner
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02 saying im no longer eligible for netflix offer but when going to link it says we have made a mistake

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MI5
Level 94: Supreme
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@merc T&C's here https://www.o2.co.uk/netflix 

If you have any problems, drop a private message to @Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Apparently this issue is only affecting a few customers. Er, no......many!

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Cleoriff
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@jonsie wrote:

Apparently this issue is only affecting a few customers. Er, no......many!


Well every day there is someone new complaining!!!

*The Game Is On*

Girl in a jacket
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EmilieT
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Hi @merc, there's currently an issue with the Netflix offer that's affecting a number of customers. A fix is being worked on but unfortunately we don't have an ETA at this point. We'll make an announcement as soon as we have news! 

 

That being said, there are a few things you can check as well - Can you turn off your WiFi and try to redeem the offer while on mobile data only? The offer can only be redeemed once the cooling period has passed, so have you upgraded or taken out your contract over 14 days ago?

 

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Marjo
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Hi @merc, how are you getting on with this? 

We've just received confirmation that the website redemption issue should be fixed now. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? Smiley Happy

Cheers

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