Solved: need to speak to a person at o2 not automated

KimWood · ‎12-01-2022

need to get in touch with o2 some how my phone has been disconnected over Christmas due not being able to pay my bill due to personal reasons I have no way of getting in touch with anyone to explain my situation, the numbers i have tried are automated and cut me off I need to actually speak to a person

gmarkj · ‎12-01-2022

You need to speak to the Payment Management team @KimWood

They have an 0800 number you can call using Skype (how to do this in the guide below) which is 0800 902 0217.

Alternatively you can message o2 using social media:

on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

Guide: A Guide to Skype

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎12-01-2022

You need to speak to the Payment Management team @KimWood

They have an 0800 number you can call using Skype (how to do this in the guide below) which is 0800 902 0217.

Alternatively you can message o2 using social media:

on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

Guide: A Guide to Skype

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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