my first and second bills

[PhilJoy]

when i signed up for my new account in June, i signed up for a monthly device cost of £11.50 , and a airtime plan of £18.00 per month.

however my July and August bills are charging me £19.95 per month.

Why is this please ?

[b4u2]

@PhilJoy 

Why would you complain if bills are cheaper than expetced?

[MI5]

@PhilJoy 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

[RafaC]

Hey @PhilJoy were you able to figure this one out?