lost phone

[samzie]

Just left my phone in alicante airport. i need immeadiate help. i cannot ring 02 as i dont have another phone. ive the messenger and it doesnt load. any ideas? 

[MI5 · Accepted solution]

See all methods of reporting here mate https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

[Bambino]

@samzie Please take a look at the link in the post above. You need to report the loss within 24 hours.

[Anonymous]

If you don’t report it then you will be liable for the first £100 used on the lost phone 

[Marjo]

Sorry to hear about your phone @samzie!  Please do take a look at the advice above to report it lost as soon as possible.

For Live Chat, sometimes trying a different browser to access it might work if it's not loading? Please do keep us updated on how you get on with this!

[samzie]

Thanks all,

phone is now blocked by 02. find my phone is showing it next to an airbus on the runway lol. looks like i'll be pay as you go until next year.

[MI5]

Maybe try airport lost property to see if they can retrieve it for you and post it onto you?

[Marjo]

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@samzie wrote:

Thanks all,

phone is now blocked by 02. find my phone is showing it next to an airbus on the runway lol. looks like i'll be pay as you go until next year.

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Good to hear you managed to get it blocked @samzie. 

@MI5 that's a great idea!

[MI5]

No need to go PAYG either as O2 will send you a new sim that you can put in another phone to use your allowances.
Just ask customer services to send one and then call them again when you receive it to lift the bar on your account to use the new sim (phone will remain barred unless you request this to be done also).