lanzarote

[phammond53]

Sorry for repeating the question but I can't remember what I did last year when I arrived in Lanzarote and got a welcome text but data did not work only wi-fi? I can't remember if changed data to idata or o2 data and which worked. I would like to be prepared this year please.

[Oxonian]

@phammond53 

Word is that about 8.10am is a good time to call Customer Services. That maximises your chances of getting an advisor in a UK call centre, which tend to have staff with greater experience.  

[MI5 · Accepted solution]

You can ask to be put through to a UK call centre at anytime you call within opening hours.

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

[phammond53]

I have requested Idata bolt on as suggested, Thanks. Hope it works this year, unable to view any changes on my account?

[gmarkj]

I don't think you would see any difference @phammond53 - it is something that works "behind the curtain" on o2's systems.

If you get to your destination and it doesn't work, then you can try changing the APN but until then don't worry.

[MI5]

With iData enabled there's absolutely no need to change apn.

@phammond53 

You will also notice that visual voicemail will work with the correct iData bolt on.

[phammond53]

My I-messages now saying "sending failed" in UK using 4G. They work with wi-fi as they did in Lanzarote.

I called o2 to reverse I-data bolt on , but was told no changes were made to my account.

[MI5]

For fear of constantly repeating myself, you need iData for an iPhone to work correctly.

Get it added and leave it alone.

[MI5]

Please don't start new posts.

[phammond53]

I did add I-data yesterday now I have same problem that I had in Lanzarote?

[phammond53]

Problem is worse after adding I-data, not working in uk