is this the worse customer services ever?

[scottydog72]

Got my new phone today. Ive come away from EE after 6 years. All i want to do is apply my PAC code. Online chat....not working....ring 202........speak to this robot......then im told goodbye and its the end of the call......try to submit online....you failed the security checks.....ill try 202 again.....speak to the robot.....i simply cannot get through to anyone! im really at the point of sending the phone back and changing my mind. what an awful introduction!

[jonsie]

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

[MI5]

@scottydog72 

Your security word is what you set up when taking the contract out and not your password.

It's your mothers maiden name, first school, name of first pet etc, whatever you chose at the time.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number