Solved: iphone

Tia220998 · ‎14-10-2020

I have an iPhone XR on contract and the screen is smashed. It’s got a few black spots covering the screen and little lines running through it like it’s bleeding colours. I’m unsure if I have insurance on this phone

MI5 · ‎14-10-2020

@Tia220998

You will be paying extra for insurance if you have it and it will show as a bolt on in your MyO2.

O2 insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

If no insurance, you'll need to get it repaired yourself.

https://support.apple.com/en-gb/iphone/repair/service/screen-replacement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-10-2020

@Tia220998

You will be paying extra for insurance if you have it and it will show as a bolt on in your MyO2.

O2 insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

If no insurance, you'll need to get it repaired yourself.

https://support.apple.com/en-gb/iphone/repair/service/screen-replacement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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