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internet costs on my bill

Anonymous
Not applicable
Every month i seem to be charged extra above my standard monthly costs to cover "internet downloade costs", as i have never used the internet on my phone i doont understand where they come from, have emailed o2 but never got a reply, does anyone know why i am incuring these costs. i amon a very simple tariff ,50mins call time and unlimited texts
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Anonymous
Not applicable
If you have a smartphone and have set up an email address on it, that would cause it. What phone do you have?
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Anonymous
Not applicable
the phone is a nokia express music 5800, sure i havent set up any internet stuff on it like email. Also pretty fed up with o2, sent 2 emails asking for info on my charges, no reply.
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perksie
Level 69: Guiding Light
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You need to look at this from the point of view that it's almost certainly your phone that is trying to update something or check for emails.
Have you disabled the internet settings?
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
Your phone will be connecting to the internet somehow. o2's billing system is pretty solid. Ring them and they can place an internet bar on your account.
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Anonymous
Not applicable
the phone is a nokia express music 5800, sure i havent set up any internet stuff on it like email. Also pretty fed up with o2, sent 2 emails asking for info on my charges, no reply.

Why not use My O2. You can see what you've been charged for and also your unbilled usage.
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Anonymous
Not applicable
How do I turn Internet access off?, sorry if thats a silly question, on my o2 i see that i am being billed for
mobile internet browsing and downloads
but not clear what this means
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perksie
Level 69: Guiding Light
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Registered:
How do I turn Internet access off?, sorry if thats a silly question, on my o2 i see that i am being billed for
mobile internet browsing and downloads
but not clear what this means

It means your phone has been updating something by connecting to the mobile internet.
If you can find the internet settings, and go to the APNs (there may be 2 or 3), then either delete them, or add a 1 or x to them (so they're easily restored), this will stop it connecting.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
thanks will have a hunt for them
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perksie
Level 69: Guiding Light
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Registered:
I found this to make it easier for you to change the access point names:
http://mobileguide.o2.co.uk/devices/dev ... ingId=2279
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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