on 03-03-2020 14:42
Last year i requeste dmy phone be unloced and as far as i was concerned it was. Today i finished moving my number to VOXI after being an O2 custoemr for many years. I put my VOXI sim in and apparantly my phone isnt unlocked after all and gives me a restricted error message.
Ive tried using the manual unlock request form but it just errors as i am no longer seen as a customer. Ive also been sat in the Live chat que for about 2 hours....
Anyone got any ideas as i need this number for work?
Cheers
Solved! Go to Solution.
on 03-03-2020 14:44
Full process here with some additional things you can try Guide: Unlocking an O2 phone to use a different SIM card
If not, call customer service. Contact numbers on here Guide: How to find help & contact O2
on 03-03-2020 14:44
on 03-03-2020 14:44
Full process here with some additional things you can try Guide: Unlocking an O2 phone to use a different SIM card
If not, call customer service. Contact numbers on here Guide: How to find help & contact O2
on 03-03-2020 14:45
on 03-03-2020 14:45
@N4pth4 wrote:
@EmilieTany help?
EmilieT is no longer here but if you get stuck @Marjo or @Martin-O2 might be able to help.
on 03-03-2020 16:29
on 03-03-2020 16:29
on 03-03-2020 16:29
on 03-03-2020 16:29
@Marjo or @Martin-O2 any help greatly apprecited
on 03-03-2020 16:37
on 03-03-2020 16:37
on 03-03-2020 17:39
on 03-03-2020 17:39
I have to wait for my wife to get in so i can do that. No other phones in the house and two sims that dont work in mine....
on 04-03-2020 01:58
Hi there, it seems 02 have not successfully unlocked your iphone correctly and depending on which time and day you call customer service you may get the help support from a more authoritative source if not ask for someone who actually have the authorization to unlock
02 haven't successfully done this this and I'd advice you keep onto them
Laura Goldie GGA
on 04-03-2020 14:57
on 04-03-2020 14:57
Thanks for the tag @MI5!
@N4pth4 I can get someone to look into this for you. I'll need some details so I'll send you a private message.
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