Check for any network issues in the postcodes you use here
http://status.o2.co.uk/Have you had your sim card exchanged to rule that out?
What reason do they give for it been an issue with Apple?
Have you tried a rest of the phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)