Just had exactly the same thing.
Perhaps someone from O2 would like to come on the board and explain exactly why I should not just run down the old contract and get a new smart phone from, say Vodafone?
what incentive are they offering for me to volunterily lock myself in for another 18 months? None
The whole point of upgrade options is precisely that - a quid pro quo.
having shelled out £100 back in august last year and spent 18 months paying £35 for patchy 3g coverage and sub-standard soft and hardware (is there a worse camera on the market? and what abiout not being able to MMS or forward texts until OS3????) continuing customers should be rewarded for staying loyal - or at least given the slightest of reasons, instead we are being required to fork out full whack again.
While the iphone is good at what it does, the company is asking its users to stand still or pay to go forward while compeitors will start to offer a better product at less or no cost. Without an incentive, users will migrate.
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