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iPhone 15 Pro Max order

Mihai9
Level 1: Joiner
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Hey there,

 

I've just upgraded to iPhone 15 Pro Max few days ago and I was wondering if my order has been despatched and how can I find the date of delivery as I chose store delivery for it. I did receive the welcome messages as texts and also the contract on the e-mail. When I am going into my O2 app to track the order - in "My orders" section, status shows "completed". Also, the device appears registered as it appears in the app together with the amount that I have to pay for it and also the airtime and extras chosen.

Please advise as I am a little bit confused.

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Enlli
Level 65: Ultra-cool
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We are all customers here. No O2 Staff

The best people to contact are the sales team

Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or Message them on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Mihai9 

https://community.o2.co.uk/t5/Welcome-News/iPhone-15-amp-Watch-Series-9-Megathread-FAQ-s/td-p/164994...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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