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how to apply a £0 spend cap

stephen1
Level 1: Joiner
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I'd like to apply a£0 spend cap, as I've just received a txt from 02 at 4am saying I haven't done one this month, I did ask to be put on zero spend cap indefinitely
Message 1 of 15
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Glory1
Level 43: Bright Spark
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Hi @stephen1 

 

You need to speak to customer services on 202 to explain that you would like to remain on a £0 Spend Cap for an indefinite period. 

Guide: How to find help & contact O2

 

The best time to phone is between 8-8:30am to avoid a long wait on hold.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Bambino
Level 78: King of Kings
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@stephen1  This is not O2. This is a customer community. You need to speak to customer service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Message 3 of 15
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MI5
Level 94: Supreme
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Spend caps are for the duration of the contract or until changed.. I'm not aware of a requirement to set them monthly.
Are you sure it's a genuine O2 message?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 15
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RCL
Level 5: Ponderer
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I get a notification every month to confirm that it is still in place for my contract
Message 5 of 15
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Anonymous
Not applicable
I thought it was for contract duration? Never heard of monthly
Message 6 of 15
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MI5
Level 94: Supreme
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Yes, I get that too but it's just telling me it's applied.
I don't have to do anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 15
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Anonymous
Not applicable
I don’t have a text & mine was applied at start of contract & says applied in myo2
Message 8 of 15
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MI5
Level 94: Supreme
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Hmmmm, I do, but just a confirmation text.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 15
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RCL
Level 5: Ponderer
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No don't need to do anything unless I want to change the spenf
Message 10 of 15
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