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firmware update

Anonymous
Not applicable
The update for my galaxy s4 has made the phone continually stick whatever im doing on it. I need to get rid of it. How do i? Any body got ideas how to talk to a person on 02 because i dont seem to be able im getting the message.......the selected network unavailable. Can u please help?
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MI5
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Reset guide here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...
If still get "Not registered on Network" after the reset, you need to reflash your modem http://www.w0lfdroid.com/2013/10/How-to-Fix-Wrong-IMEI-No-Network-Galaxy-S3-S4-Note2.html?m=1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 6 of 9
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adamtemp64
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Have a look in the andriod section lost of help with update problems look for the guide by @Mi5

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Message 2 of 9
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Anonymous
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Have you done a factory reset after the update
Message 3 of 9
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Anonymous
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No. Will that wipe my contacts and everything else from my phone? Ive uploaded the info on kies i hope.
Message 4 of 9
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Anonymous
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Yes it will wipe everything but it is highly recommended after an update I had similar problems with mine after reset great contacts should be saved to google same as apps
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MI5
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Reset guide here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...
If still get "Not registered on Network" after the reset, you need to reflash your modem http://www.w0lfdroid.com/2013/10/How-to-Fix-Wrong-IMEI-No-Network-Galaxy-S3-S4-Note2.html?m=1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 6 of 9
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Anonymous
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A modem reflash on on an s4 this is getting silly now
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MI5
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@Anonymous wrote:
A modem reflash on on an s4 this is getting silly now

Some of the updates have been screwing with the IMEI number 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 9
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Anonymous
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I would be inclined to return the phone wink
Message 9 of 9
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