cancel
Showing results for 
Search instead for 
Did you mean: 

final bill

Untiethestring
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

My O2 is not showing my final bill for the number that I kept after switching to prestige. Phoning results in automated message to check my O2. How do I get a final bill in this situation? The bill was paid on 30th March by direct debit. I need an online copy or a paper copy.

Message 1 of 9
358 Views
8 REPLIES 8

Bambino
Level 77: Grand Master
  • 19525 Posts
  • 953 Topics
  • 2684 Solutions
Registered:

@Untiethestring It's possible that the system hasn't updated your final payment yet. It's only been a few days. You may have to give it a little more time. Has your number ported succesfully to your new provider?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 9
333 Views

MI5
Level 94: Supreme
  • 126770 Posts
  • 613 Topics
  • 21764 Solutions
Registered:

@Untiethestring 

Try downloading your bill from your MYO2 Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 9
328 Views

Untiethestring
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Only my other number shows on my02. The number I'm looking to get a final bill for does not appear because I switched provider for that number

Message 4 of 9
323 Views

Untiethestring
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have had the termination of contract letter and I've been looking for the final bill since 14th March

Message 5 of 9
321 Views

Untiethestring
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

and it has ported sucessfully

Message 6 of 9
320 Views

MI5
  • 126770 Posts
  • 613 Topics
  • 21764 Solutions
Registered:

It should show as a disconnected bill when looking online. It won't show in the app once disconnected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
319 Views

Untiethestring
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I can't get to download a final bill because myo2 no longer shows that number at all. Only my other number that I didn't switch to a new provider for

Message 8 of 9
316 Views

Untiethestring
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I'm not in the app, and it doesn't show as a disconnected number

Message 9 of 9
312 Views