final bill refund form

[Anonymous]

That link redirects straight to help pages - can anyone help me to find out how to get my money back if the links have all disappeared? 

[MI5 · Accepted solution]

I think the best thing to do now is to call customer services http://www.o2.co.uk/contactus as it looks like everything has been "improved" again.

[Cleoriff]

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@MI5 wrote:
I think the best thing to do now is to call customer services http://www.o2.co.uk/contactus as it looks like everything has been "improved" again.

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Yes just tried it myself.....another useless link. I must update One Note...

@MercedesS@Martin-O2@Marjo?

[MercedesS]

Thanks for letting us know!

I'll make sure that your feedback reaches O2 

[MercedesS]

Hello @Anonymous,

We've got the confirmation that the Final Bill Refund Form is no longer available. They are already working on a new system to improve the quality of this service. 

However, while moving to the new system, the faster way to get your refund is to get in touch with Customer Service. They would be happy to help you with the refund! (Note: Anything over £20 will get auto refunded)

Please let us know if there’s anything else we can do for you 

Thanks @MI5 and @Cleoriff for all the help 

[Cleoriff]

Thanks for the info @Anonymous ..

[jonsie]

So many improvements, new apps and things to look forward to..... 

[Cleoriff]

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@jonsie wrote:

So many improvements, new apps and things to look forward to..... 

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[Anonymous]

(Note: Anything over £20 will get auto refunded)

Surely anything that is owed should be auto refunded!

[MI5]

True, but I guess they hope some won't chase smaller amounts !