This isnt live chat or customer services, so you need to provide more information, so that community members can try and help you or sign post you to the correct help
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company