Per the title, requested an eSIM through a new (to me), factory reset iPhone 13 through the settings > mobile network settings.
Physical SIM was working correctly so I shouldn't really have bothered trying, in hindsight.
Signal dropped immediately - unexpected to me but now explained that it transfers as per a regular sim swap - so I contact support via O2 app a couple of hours later.
Was explained that it would take up to 24 hours and that was that.
Yesterday morning after 26 hours, re-contacted support and was advised the same. Reiterated that 24 hours had already elapsed so a tech support ticket was raised (though I can't seem to access that progress anywhere).
Today, still no signal, order still marked as 'processing' on myO2. Contacted support. This time advised that I needed to provide a code that was sent to me via SMS to verify my account (which I cannot receive as I have no service) so advised as such. Thereafter, advised that they couldn't proceed as I can't provide that code to my (disabled) phone number. Thereafter they recommend that I pop into the nearest store that is on their new system (closest of which is 26 miles away) or to call 202 (which I cannot do due to no service).
Asked the question as to why I needed to provide a code that was sent to me via SMS after two alternate support sessions didn't require that and have been provided no answers.
Still no answers as to why the eSIM is still showing as 'processing'. Still no ETA on when it will be resolved.
All at a very inopportune time as I have to be contactable at any time during a 24/7 period, for the time being (and foreseeable).
Any ideas how best to progress? Wasted almost 2 hours this morning getting no answers.
