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direct debit top up

Anonymous
Not applicable

I have a DD from my bank to top up my phone each month but every now and again 02 dont take it out of my bank instead every text I do is taken off the credit I have saved what can I do to prevent this happening ?

 

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MI5
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Not much really other than checking if the DD has been taken.
You could try checking with CS to see if there is an issue but as it works some months and not others an intermittent fault might be impossible to find.
I assume you have sufficient funds in the account to cover the DD at the time it is requested?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122040 Posts
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Registered:
Not much really other than checking if the DD has been taken.
You could try checking with CS to see if there is an issue but as it works some months and not others an intermittent fault might be impossible to find.
I assume you have sufficient funds in the account to cover the DD at the time it is requested?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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Personally I would cancel the auto top up and add a reminder in the calendar to top up on the same date every month. It would seem there are still problems with O2's systems...

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madasaf1sh
Level 56: Guvnor
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Could it be on the day the DD, is set to come out you havent reduced your credit to the auto top up trigger level, hence the DD doesnt trigger.

Bare in mind the DD is sent 3-5 days before the due date, sue to how bacs works.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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