cancel
Showing results for 
Search instead for 
Did you mean: 

data allowance discrepancy

aldaweb
Level 26: Upbeat
  • 1717 Posts
  • 49 Topics
  • 65 Solutions
Registered:

If I logon to MyO2 and then view my bill, when I look to check the data that I've used and have left, it shows an allowance of 500MB, but the boltons panel next to it shows the correct 1GB of data.

I first noticed this in the MyO2 App on my Z10 and initially thought it was a quirk of sideloading the app, so checked using a browser to find the same thing.

Do I contact CS about this or is there an address for the webmaster?

iPhone 12 Pro (O2 ), Note 10+(EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
Message 1 of 4
779 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122245 Posts
  • 609 Topics
  • 18982 Solutions
Registered:
I'd contact CS first. They will escalate it if they can't fix it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
777 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 122245 Posts
  • 609 Topics
  • 18982 Solutions
Registered:
I'd contact CS first. They will escalate it if they can't fix it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
778 Views

aldaweb
Level 26: Upbeat
  • 1717 Posts
  • 49 Topics
  • 65 Solutions
Registered:

Thanks, have done that and CS are looking into it.

iPhone 12 Pro (O2 ), Note 10+(EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
Message 3 of 4
753 Views

MI5
Level 94: Supreme
  • 122245 Posts
  • 609 Topics
  • 18982 Solutions
Registered:
Let us know how it goes.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
737 Views