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contract and discount

abbier
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Hi, 

 

I am wondering if anybody can help me on here. I have recently renewed my contract this morning from Iphone 12 pro max to iphone 14 plus. I am entitled to NHS discount due to being in the medical profession. I have sent my work email through which has been registered but when i go to click on my phone number to apply discount it states my phone number is not up for discount due to my contract not being on o2 refresh. Is this because i have not yet received my new device/started a new contract? Because when i have received my email of my new contract details it stays my new phone details along with o2 refresh?

 

I am confused.

thanks

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MI5
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@abbier 

In the first instance, the system hasn't yet caught up with the upgrade, so it's too early to apply.

However, the iPhone14 is currently on the discount exemption list, so no discounts can be applied to this device yet.

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@abbier 

In the first instance, the system hasn't yet caught up with the upgrade, so it's too early to apply.

However, the iPhone14 is currently on the discount exemption list, so no discounts can be applied to this device yet.

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@abbier 

The iPhone 14 is not eligible for O2 Open as yet. It's due to it being a flagship phone.

https://www.o2.co.uk/open 

Veritas Numquam Perit

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jonsie
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By the time it is eligible for discount you will be out of the 28 day registration period

Something all customers need to be aware of when hoping to apply for their discounts

Quite costly over the length of your contract

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MI5
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Standard for all new device launches with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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