Hello, I have placed an order to collect from O2 store, however now everything is closed. I have received an email that one of my orders has been cancelled ( I have placed 4 orders) I can't contact anyone from customer service to help me with that. I don't know how to proceed and how to pick up my orders.
You'll be contacted to rearrange delivery.
To check about the cancelled order, You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.