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cancelled contract billing

Suart
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i cancelled a sim the day it arrived as the support i got was non existant, i was told it woud be cancelled immediately, i have now been told i have an outstanding bill on this new sim plus i will be charged late fees. I have a copy of the transcript where the o2 employee stated it would be cancelled without use.

 

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Cleoriff
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@Suart 

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket
Message 2 of 7
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MI5
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@Suart 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Suart
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tried that, no answer then automated response, i have a chat id telling me it was cancelled. wasting a day off trying to sort out a mess that o2 made is so frustrating.

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MI5
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@O2Kayleigh or @O2KyleW 

can you help at all please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 7
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O2Kayleigh
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Thank you for the tag @MI5 . I will send you a private message now @Suart 

 

O2Kayleigh

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MI5
Level 94: Supreme
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Thanks @O2Kayleigh 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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