cancel
Showing results for 
Search instead for 
Did you mean: 

cancel old phone

Babs
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have just upgraded to an iphone 8. Do I have to cancel my iphone 5 and the account and bill or does it all automatically get moved from the old phone to the new phone?  Basically do I have to do anything. I cannot find a help line or chat. I do not want to be charged a bill each month for both phones.

Message 1 of 8
817 Views
1 ACCEPTED SOLUTION

Accepted Solutions

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Babs http://www.o2.co.uk/contactus has all the options for contacting o2 it is right at the bottom of the page in small text 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 5 of 8
726 Views
7 REPLIES 7

Anonymous
Not applicable

@Babs Sounds like you have taken out a new contract. You will need to cancel the iPhone 5 contract but it will not affect the new contract. Guide to cancellation here 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

 

If you have upgraded & only have the iPhone 8 then you do not need to do anything as your tariff will have been updated when you upgraded

Message 2 of 8
812 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Babs If you upgraded online or in store it will be one bill only if it was a new contract will the 2 continue check in myo2 and you will see it all 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 8
755 Views

Babs
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thanks - a load off my mind and I have now stopped panicking! I could not find a chat thingy or any other contact on the site. I find the site very confusing actually.  Like my new phone anyway. Nice big camera for taking pics of my new, first  granddaughter. 

Message 4 of 8
728 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Babs http://www.o2.co.uk/contactus has all the options for contacting o2 it is right at the bottom of the page in small text 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 5 of 8
727 Views

Babs
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
thanks slight_smile
Message 6 of 8
721 Views

jonsie
Level 94: Supreme
  • 85661 Posts
  • 591 Topics
  • 4583 Solutions
Registered:

@Babs wrote:
thanks slight_smile

Congratulations on your first grandaughter @Babs animated-champagne-image-0031

Message 7 of 8
700 Views

Babs
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thanks slight_smile

Message 8 of 8
698 Views