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moxey
Level 1: Joiner
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my mobile sim was included in my Virgin package. will the sim be automatically cancel when the virgin contract is cancelled?

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Enlli
Level 66: Unequalled
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No, separate contract and billing.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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gmarkj
Level 66: Unequalled
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Probably not @moxey 

When you call Virgin to cancel the package with them, mention you had an o2 sim as part of it.
They should pass you on to the team that deals with this, but often people get told to call o2 - who cannot do this!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Enlli
Level 66: Unequalled
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Registered:

No, separate contract and billing.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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