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calling out issues

tcheape1709
Level 1: Joiner
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I recently got an upgrade to samsung s20 ultra. the phone works fine other than sometimes when i go to call out it does nothing. the screen just shows who i am trying to call but doesnt begin to ring out. it only does it every now and then and people can still call me and text but it is only an issue when i call out. ive since had a new sim sent to me and new handset and it still is the same. it says i have signal, it isnt in airplane mode etc. all the obvious things i have checked and am beginning to think about ditching o2 and this phone completely as it is so frustrating. 

 

anyone had this or know how to fix it?

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MI5
Level 94: Supreme
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@tcheape1709 

Quite a few issues with S20 unfortunately.

Not getting good reviews online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Yes many of them are being returned under the change of mind policy from O2.

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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Shame as it seems to be another Samsung disaster!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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