calling O2%20from%20abroad

[Glada_vickan]

Hullo,

I am trying to call O2 while I am in Sweden, to pay my bill and sort out some queries about my bill but it seems impossible to get through as it is always a busy tone greeting me? How do I get through to someone at O2 from abroad? Many thanks and best regards, Victoria

[jonsie]

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Bambino]

@Glada_vickan Perhaps @Anonymous or @O2Emma can help you?

[O2Emma]

Evening @Bambino I will pick this up thanks.

[O2Emma]

Hi @Glada_vickan are you using our international customer service number +44 7860 980 202 ?

[Glada_vickan]

Hello Emma,

yes I am - I've been calling maybe 25 times now and it is always a busy tone. Is there another way to get through to Payments Team, perhaps a chat? I need to speak to them about my bill, which was due yesterday.

Many thanks, Victoria