on 09-01-2018 20:04
on 09-01-2018 20:04
on 09-01-2018 20:08
on 09-01-2018 20:08
09-01-2018 20:10 - edited 09-01-2018 20:13
09-01-2018 20:10 - edited 09-01-2018 20:13
@AnonymousFollow this guide. It gives you a step by step guide...If trying by phone the system could be down. Try on PC. Either way this will tell you all you need to know. Make sure you log into My O2 https://www.o2.co.uk/myo2 and then follow the instructions
https://community.o2.co.uk/t5/How-to-guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
Veritas Numquam Perit
on 09-01-2018 20:34
on 09-01-2018 20:34
on 09-01-2018 20:47
on 09-01-2018 20:47
@MI5 wrote:
Do you get the dash error message?
If so, this was the fix for @Anonymous https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1101311/highlight/true#M143722
Although Admin told us it was fixed in August......
Veritas Numquam Perit
on 09-01-2018 21:17
on 09-01-2018 21:17
Is the error message the same on all browsers?
on 09-01-2018 21:25
on 09-01-2018 21:25
10-01-2018 10:59 - edited 10-01-2018 11:01
10-01-2018 10:59 - edited 10-01-2018 11:01
Just had the DASH_ERR04 problem.
Followed the above post from @Anonymous (log in rather than view bill) and it worked.
@Martin-O2 @MercedesS @Marjo can you please report the problem again?
Edited to add - clearing cache and cookies also resolved it (only tried once) on Chrome.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 10-01-2018 11:34
on 10-01-2018 11:34
Thanks for the tag @gmarkj It seems we cant shift this error code I'll raise this with the team now!
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