cancel
Showing results for 
Search instead for 
Did you mean: 

bills

Anonymous
Not applicable

cant seem to see my bills to then print keeps saying error any help

Message 1 of 9
738 Views
8 REPLIES 8

Anonymous
Not applicable
Are you able to view your bill but not print?
Message 2 of 9
732 Views

Cleoriff
  • 107637 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@AnonymousFollow this guide. It gives you a step by step guide...If trying by phone the system could be down. Try on PC. Either way this will tell you all you need to know. Make sure you log into My O2 https://www.o2.co.uk/myo2  and then follow the instructions

https://community.o2.co.uk/t5/How-to-guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

*The Game Is On*

Girl in a jacket
Message 3 of 9
727 Views

MI5
Level 94: Supreme
  • 123838 Posts
  • 611 Topics
  • 20045 Solutions
Registered:
Do you get the dash error message?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
703 Views

Cleoriff
Level 94: Supreme
  • 107637 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@MI5 wrote:
Do you get the dash error message?

If so, this was the fix for @Anonymous https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1101311/highlight/true#M143722

Although Admin told us it was fixed in August......

 

 

*The Game Is On*

Girl in a jacket
Message 5 of 9
691 Views

jonsie
Level 94: Supreme
  • 86531 Posts
  • 594 Topics
  • 4974 Solutions
Registered:

Is the error message the same on all browsers?

Message 6 of 9
668 Views

MI5
Level 94: Supreme
  • 123838 Posts
  • 611 Topics
  • 20045 Solutions
Registered:
Have you cleaned your cache and cookies?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
661 Views

gmarkj
Level 57: Major
  • 8262 Posts
  • 89 Topics
  • 586 Solutions
Registered:

Just had the DASH_ERR04 problem.
Followed the above post from @Anonymous (log in rather than view bill) and it worked.
@Martin-O2 @MercedesS @Marjo can you please report the problem again?

 

Edited to add - clearing cache and cookies also resolved it (only tried once) on Chrome.

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 8 of 9
578 Views

Martin-O2
Community Manager
Community Manager
  • 7874 Posts
  • 741 Topics
  • 93 Solutions
Registered:

Thanks for the tag @gmarkj It seems we cant shift this error code slight_frown I'll raise this with the team now! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 9 of 9
572 Views