Solved: bill

paula1 · ‎07-12-2018

Hi

i ususally pay my bill by text and did so yesterday early morning before i realised that 02 was down. I sent the YES to pay bill. I also topped up data as i thought id run out haha but i had not. Anyway i aint had a text re my payment so unsure if its paid or pending i aint going to pay again until i find out but cant get through to live chat.

Any ideas how long a wait it is for live chat

MI5 · ‎07-12-2018

@paula1

You can check if the bill was paid in your MyO2 http://www.o2.co.uk/myo2

You can also check if the payment left your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Bambino · ‎07-12-2018

@paula1 The wait will be considerably long today, as you would imagine it would be under the circumstances.

I DO NOT WORK FOR O2

MI5 · ‎07-12-2018

@paula1

You can check if the bill was paid in your MyO2 http://www.o2.co.uk/myo2

You can also check if the payment left your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎10-12-2018

Hi @paula1, how are you getting on with this, did you manage to check your payment in My O2 as mentioned above since you last posted?

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