on 27-03-2020 11:42
on 27-03-2020 11:43
Hi @Rachel1995
You have to contact customer services https://www.o2.co.uk/contactus
Veritas Numquam Perit
on 27-03-2020 11:44
on 27-03-2020 11:46
on 27-03-2020 11:46
Sorry it's the only advice we have. Try again at 8am. Less busy then.
Veritas Numquam Perit
on 27-03-2020 11:50
on 27-03-2020 11:51
on 27-03-2020 11:51
Have you rebooted phone?
on 27-03-2020 11:52
on 27-03-2020 11:55
on 27-03-2020 11:55
We know that O2 systems are running very slowly at the moment so I'm sure you will be reconnected eventually. Keep rebooting every hour or so to help it through.
on 27-03-2020 11:59