Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calls when out the country

hi I am abroad and have switched off my mobile data but use wi-fi. someone from England just called and I did not answer yet I am being charged. why is this??

Resolved! Order Placed but heard nothing.

I Placed an order on the 4th December 2021. Order No [Personal details removed]. Received the confirmation via email, but since this day have not heard or received anything. I did call them on the 10th and was told 'I will put a note on it to get it ...

Resolved! Out of contract - still paying the same

Hi,I have a Samsung Galaxy J5 which I took new with O2 and finished paying the monthly handset rental over a year ago and also completed my contract.I am still happy with the phone but find myself paying the same monthly tariff even though I am no lo...

Resolved! Ordered phone on 4 dec

Ordered a phone for a Christmas present [Personal details removed] on the 4th of December still not heard anything from 02 called today and have to wait for another 48 hours for a response is this normal

Resolved! Lost sim

Hi I’m wondering if I could get a new SIM card my old one got lost

Resolved! Can i add a bill to next months?

Hi,Just curious as to whether I am able to add my current bill onto next month as I don't have a bank card until the end of the week when I get back into England. But need my phone for work.

Resolved! Viewing itemised bills older than 6 months

Is there any way to view itemised bills older than 6 month?The section of my account only shows bills from October 2019 and I'm needing access to bills from June/July 2019.Thanks in advance for any help.

Resolved! New sim data not working

I’ve had a new sim and transferred my number across with a pac code. The number seems to have transferred but my data isn’t working at all. I’ve turned my phone and data off and on and put it on airplane mode. What else can I do?

Resolved! Setup Direct debit

I need to set up a direct debit please

Resolved! New order online

Hi, I ordered an Apple Watch series 7 for delivery. They have emailed to say it’s out of stock and will email again when it’s in stock. Can I cancel delivery and pick it up at my local store?

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