Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim charges

I upgraded to the galaxy 21 and am being charged for the sim that came with it and my old number. How do I get rid of the new sim charges?

Will I get my tablet I set up a plan for?

I set up a plan and ordered a tablet, it took 20 off of me and set me up for a 19.88 permonth plan (3 pound something of which is airtime???) confirmed the plan but said I either need to pay a 275 deposit or get a sim plan. I choose the 10 pound a mo...

Resolved! Can’t make or take calls or texts

After temporarily blocking. 12 hours on phone to O2 over the last month they don’t know and don’t care. Shop can’t do it without me me receiving a text to my phone that won’t receive texts. Now what ?

Resolved! Call barred

How do I remove spend cap

Resolved! Switching to o2

I have just received my new SIM card to switch from Three. I am keeping my number. What should I do?

Resolved! Old bills - where have they gone

Hi AllYou used to be able to view old bills up to slightly over a year old. Has this feature now been removed as it looks like I can only see the last three months of bills now?Thanks

I HAVE NEVER EXPERIENCE ANYTHING LIKE THIS IS MY LIFE

I have never experienced such utterly incompetent and frustrating service in my life. I genuinely mean this. I'm not exaggerating.My phone screen smashed and decided to get an upgrade early and pay off my existing bill. So I called O2 to upgrade and ...

Resolved! Kept old number - but 02 number showing in places

When sending messages or face timing instead of my transferred EE number showing it presents my O2 number.however when I call my transferred number shows

Resolved! My order

Hi I ordered a I phone 13 and it is coming to my house tomorrow but I am desperately trying to get time of work to be in is it possible to pick it up from a depo is the possible

Resolved! new sim

I have broken the screen on my phone cannot afford to get it fixed. I have been given an old phone, which takes a bigger sim card can i order one?

O2

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