Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor signal

Very poor signal never more than 1 bar! Can’t hear phone calls and download speed is non existent!! Constant buffering?!? Phone is basically useless! Noticed it mainly since phone contract has ended (been payed off) or is that just me?!?!?!

Resolved! Restricted access

Hi there.I'm just wondering why I am experiencing restricted access? I am unable to use any data and unable to send messages. Many thanks Rob Andrews

Resolved! Sim won’t activate l.

Hi guys. lost my phone last weekend. Phoned o2, they quickly barred Sim and blocked device, all good. Two years left on contract, so I just had to bite the bullet and buy another phone outright. Visited an o2 store to get a blank Sim and get my numbe...

Resolved! Finished contract

So ive finished my two year contract paying £41 a month. So ive changed to a sim only deal for £15 a month. Yet ive still been charged £41 today for my contract which should be completed with nothing else to pay. When will i get refunded and whys thi...

Disney offer resulted in cancelling disney

I was sent an offer for free Disney for 6months, so applied for it to replace my existing paid for subscription. The result is my Disney account has been cancelled.... despite having already paid for this month!... the free offer resulted in me havin...

Porting from Vodafone

On Monday 13 December my new phone arrived along with the sim. Followed all the instructions and waited 24 hours for my number to transfer, the temp number became invalid and my account was updated with my old number. However the phone did not work s...

Resolved! Change my number

I want to change my number

Resolved! Get out of contract

I switched to O2 a month ago but the network is atrocious! I rarely have phone signal or 4G. I took out a 24 month sim only deal but I can’t suffer 2 years of this. Is there anyway I can get out of this contract?

Resolved! Bill

I've paid my bill still i owe money

Resolved! Phone not charging

My Samsung A71 isn't charging. It isn't even a year old. It's a brand new charger, no dirt or debris and not dropped etc!

O2

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