Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Very Third class Service

I am using three due to their network i wants to join o2 but from last two days i am unable to talk to o2 helplinechat all the time busythird class attitude of customer care only sales staff pick the phone no one pick the phonei wants to cancel my co...

Resolved! Leaving o2 confused

I would like to leave o2 I've paid my phone off and back on sim only I have a bill due on the 15th do I need need pay this first before I leave or can I just call in and give 30 days notice and receive my final bill without paying the upcoming one ti...

Resolved! Phone delivery

More info (Highlight to read)Hello there I just wanted to double check with yourselves that I have ordered the correct phone and the delivery date as it said that it should be here on the 7th January. kind regards Ethan Hello there I just wanted to d...

Resolved! Don’t understand my first bill

Just got my first bill. It states -£25. Don’t understand the minus. I was told by an agent my contract was £20 a month on pay monthly not £25. Also saw mention somewhere about line rental. It’s a mobile phone bill not broadband .....

Resolved! Upgrading Phone

Tried to upgrade today pressed place order on an iPhone 13 when something went wrong message came up, they also still took my upgrade fee but no order has been placed what can I do?

Resolved! New phone but no calls or texts

My new phone it's not activated for calls or texts what can I do please

Resolved! Keeping number between PAYG and Pay Monthly query

Hello,I wanted some advice about whether I've made a mistake while attempting to change from PAYG to Pay Monthly, both with o2, and specifically keeping the same number.I completed the order but forgot to select that I wanted to keep my PAYG number. ...

Resolved! Missed direct debit but didn’t cancel it.

Hi, I’ve just been sent a threatening message from O2 regarding going to my credit companies with missed payment info, I have not cancelled my direct debit and there was no attempt made on the usual date? How do I sort this, getting through to a huma...

Resolved! SIM arrived over a week after ordering

As the title suggests, I paid for two sim contracts and both took over a week to arrive, however I'm being charged from the day the sim card was shipped (22/12/2021) which seems weird as I'm paying for a service I'm clearly unable to use until the ca...

Resolved! Sim only contract

My contract has just come to end so I have changed it to sim only. I have been sent a new SIM card but can I not just use the one I already have?

O2

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