Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What do I need to do to activate my new sim

HelpI've started a new contract and wanted to keep my number. So the new phone is all set up but the sim still hasn't activated its been 2 days. How long does it usually take?

Resolved! Text from o2

I have received a text this morning supposedly from o2 saying my monthly bill payment failed to renew is this a genuine text.I don't understand it.

Resolved! Upgrades

Is it possible to get a good deal on upgrades for 2 mobiles in the same household?

Resolved! Paying monthly but no account

Mother (96) in a home 75 miles away has a phone which is paid from my bank account. It does not show up on my O2 account (my wife's does). I need to change plan and possibly phone. She can't manage text or email from O2 and I can't visit in person co...

Resolved! URGENT: Have lost roaming signal since speaking to your O2 team last night, so can't use phone.

Please can someone help?

Resolved! Trying to cancel one brand new contract within 14 days of signing up , as have started a new contra

I started a new contract , to which I spoke to o2 about cancelling 3 days after as I noticed they had a new deal in the same phone. So I started a new contract. Now both contracts and phones have been sent to me. I only want the 2 contract. But cant ...

Resolved! phone cut off, completley

my o2 phone has been cut off completley! cant even rint 202 free!! its absolute urgent you get back to me as already in a dispute and was promised this wouldnt happen until matter was resolved my contact is [personal details removed by mod - this is ...

Resolved! Resignation

Hi. I have a question. How can I unsubscribe from my English O2 SIM card? I left England and I don't need this SIM card anymore.

Resolved! Bill

Ive recently lost my job due to covid. Im struggling to pay rent and bills and i just cant afford my o2 bill anymore, but im still in contract. Is there any help i can ask for ?

Resolved! Can I add another phone contract on mine ?

Can I add another phone contract on mine for my partner

O2

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