Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My phone has been used by somebody to pay for their monthly subscription on their Sony pla

I have received texts on the same date every month for psn Sony 6.99 charge

Resolved! not registered on network

I cannot receive call and text messages and send out either for 2 days now. Even I'm away from London area. I tried all the suggested solution but same problem still.

Resolved! SIM change

I need to set-up new SIM after transfer from Virgin Media but My account is showing incorrectly number to start process

Resolved! O2 taking unauthorised payments

My bill is 15 pounds a month yet twice this month O2 have taken over 150 pounds from my account for no reason, trying to contact them is a roundabout with links just cycling through pages.

Resolved! O2 Open Problem

Hi I am having a problem accessing my O2 Open account. This hasn't been a problem recently after getting my discount applied by contacting O2 by telephone but now I am about to upgrade my phone on a new contract and I want to be able to apply my disc...

Resolved! Amazon prime

Hi there. How do I take Amazon prime off my account. I was given it free but never used it and now I’m being charged every month. According to Amazon I have to cancel it with o2. Thanks

Resolved! Change number

How can I change my number on O2 without being charged a fee?

Resolved! Changing Numbers

Last week I changed my phone number, will O2 let me change it back again?

Resolved! Moto g31

Just purchased a moto g31 and it will not make Wi-Fi or 4g calls even though the technical specs says it can.

Resolved! iPad x 2

I placed two orders for two pay monthly iPads on 4th jan 2022 , £20 x 2 deposits taken , no email to tell me where my iPads are and we are now at jan 28th! Rang o2 they said they would refund me my deposits , still nothing , tried to call and they hu...

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