Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cut off after ordering new SIM

Can't believe this has happened to me twice. Whenever I order a new SIM, my service gets cut off immediately. The new SIM takes a few days to get to me, so why does O2 cut off my service immediately? It is also so bloody difficult to get a line to ca...

Resolved! confused about the air time end the normal tarffs.

does anyone know what the diffents between the air time tarffs to the norman tarffs?

Resolved! Number not ported over after 4 days

Hi, my old number has not been ported over yet and it's been four days. I sent the PAC code when ordering. What is happening please?

Resolved! Going to USA

Hello I’m going to USA tomorrow and need to increase my spend cap so I can use data out there thanks reece

Resolved! Lost my simcard

Hi I’ve lost my simcard and just want to get a replacement with the same plan and same number

Resolved! International calls on volt package

I have the volt sim package and want to make international calls (included in package). When I tried it wouldn’t let me. Do I need to do something before I can do this?

Resolved! Volt

I have been told I can’t have volt features as Virgin Media is not available at my address, how is it that I have been using Virgin for broadband for the past 3 years

Resolved! Keep my number

Hi my contract is over and I would like to keep my number

Resolved! CALLING MOBILES/LANDLINES FROM WITHIN EUROPE ZONE

When in - say - Republic of Ireland can I text/call landlines or mobiles in the Republic of Ireland as well as calling the UK as part of my package? Can I use data up to my limit? I pay monthly with a 20Gb data limit.The following has been copied fro...

Sharing data

Hi, I have two accounts and would like to share my data

O2

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