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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21048 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 195254 Views
  • 2 replies
  • 2 kudos

Resolved! SIM change

I need to set-up new SIM after transfer from Virgin Media but My account is showing incorrectly number to start process

Andy_61 by • Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Resolved! O2 taking unauthorised payments

My bill is 15 pounds a month yet twice this month O2 have taken over 150 pounds from my account for no reason, trying to contact them is a roundabout with links just cycling through pages.

Bean3603 by • Level 1: Joiner
  • 337 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Open Problem

Hi I am having a problem accessing my O2 Open account. This hasn't been a problem recently after getting my discount applied by contacting O2 by telephone but now I am about to upgrade my phone on a new contract and I want to be able to apply my disc...

DeeBee7 by • Level 1: Joiner
  • 737 Views
  • 2 replies
  • 0 kudos

Resolved! Amazon prime

Hi there. How do I take Amazon prime off my account. I was given it free but never used it and now I’m being charged every month. According to Amazon I have to cancel it with o2. Thanks

Ron89 by • Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Resolved! Change number

How can I change my number on O2 without being charged a fee?

Phone97 by • Level 1: Joiner
  • 578 Views
  • 4 replies
  • 0 kudos

Resolved! Changing Numbers

Last week I changed my phone number, will O2 let me change it back again?

Caz1808 by • Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Moto g31

Just purchased a moto g31 and it will not make Wi-Fi or 4g calls even though the technical specs says it can.

Mike99 by • Level 1: Joiner
  • 1663 Views
  • 1 replies
  • 0 kudos

Resolved! iPad x 2

I placed two orders for two pay monthly iPads on 4th jan 2022 , £20 x 2 deposits taken , no email to tell me where my iPads are and we are now at jan 28th! Rang o2 they said they would refund me my deposits , still nothing , tried to call and they hu...

Zac20221 by • Level 1: Joiner
  • 276 Views
  • 1 replies
  • 0 kudos

Resolved! Hi

I’m having problems with my network provider I think is locked and I need you guys to unlock it for me

Resolved! Device plan still not removed

Don’t know what system o2 use but it’s absolute garbage when ever I’ve returned a device it never comes off my account when it’s returned I returned a faulty iPad Pro 3 days ago which was marked at returned on the system after 4 phone calls and 3 liv...

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