Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Still waiting

Made an order for new phone on 17th Jan! Still not recieved it! Just says being processed! Been with o2 over 12 years..... worst service I have had so far! Can't get through on phone, instant message on o2 app all staff are busy... and they don't hav...

Resolved! Phone too big

can anybody help?i have a pay monthly iPhone 12 Pro Max and I am finding it too large for my hand.. I am getting pains in my wrists and hand so I’m trying to get hold of someone that works at o2 to see if I can change the phone to something smaller ?...

Resolved! Sim Only

Tried finding the answer to this but can’t so thought I’d try here, basically I’ve just got a sim only contract if I ever decide to get a phone with o2 will I have to credit check again or do they not credit check on upgrades, is there a minimum term...

Resolved! Volt benefits same household

Hi there , I read that soon volt benefits will be available to all members of a household even if the virgin media broadband is not in your name . I ask this as my name is on both my 02 and virgin Media account but my wife has a o2 account that’s in ...

Resolved! Need help. Gone from iPhone 7 to iPad Pro

I recently got an iPad Pro 11 which I’m sure is cellular and also a tariff. I asked to keep my same mobile number which I was using on my iPhone 7 through o2. The SIM card has different number because I had kept and transferred my number.Have set up ...

Resolved! Account

My device has been cut off because i haven't paid my bill. I haven't been able to contact you but i wanted to speak so the phone doesn't get blocked before I can pay bill. I have also lost the phone and need to claim on the insurance to get a new one

Resolved! Final bill for my contract

it’s really unfair, I’m still being charged for a contract that has been ended in January, my phone is mine but why am I still paying the same amount till today? It just doesn’t make any sense to me at all, this is the first time I’ve had a contract ...

Resolved! contract for child

Hi all,Currently I have my daughters contract phone in my name and the bill coming out of my account..This was initially because she was too young to get a contract. She now just sends me her phone bill money and it just comes out of my bank. I would...

Resolved! Order not processed

I ordered an xbox on Christmas day paid the £30 up front cost and according to O2 app its not even at processing stage. I tried calling customer service but got fed up of waiting on hold then being cut off before getting through to anyone.

Resolved! Late payment

Late payment my bill is late and will be payed on the 15th February

O2

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