Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Customer service uncontactable

I have been on hold to 03448090202 for over 3 hours everyday for a week and can't get through. I need to report my phone as stolen. What is going on and what do I do?

Resolved! Where is my order

Where is my order?

Failed number port from Virgin to o2

I sent the pac code across to keep my old number when I received my new o2 sim card, and again on 22nd January (with a new pac code as the old one had expired) via the website, but the number has still not been changed yet. I've seen some similar pos...

Resolved! Pay Monthly outstanding balance

Hi there, I moved to Pay as You Go but apparently there is still an outstanding balance for my previous Pay Monthly Account. Account Number is xxxxxxxxxx. How can I proceed to making the payment please? Regards, Luisa

Resolved! Ending contract payment

I’m moving to the USA and want to pay off the remainder of my contract.

Resolved! Cancel Mobile Number 07718837349

Hi Virgin offer a bundle package of Virgin broadband and O2 mobile which I think will start only when Virgin contract starts. But turns out I was debitted £25 on 30 Jan 2023. I want to cancel the package now and get refund. I even have not opened the...

o2 bill paid but o2 saying its not

Ive paid my bill had conformation, took a screen shot of the green tick saying its paid and its showing in my bank as going to o2. I keep getting messages saying its overdue and I could get a overdue payment. Ive tried contacting them on the pp and b...

Charged £230.92 after cancelling 2 Sim only contracts within 14 day cooling off period

I took out 2 sim only contracts with O2 on 29th December 2022 and then because the signal was abysmal at my home location I cancelled them within the cooling off period. I was then charged £11.30 x2 on 17th Jan. I then called and was advised a refund...

Resolved! Pre-ordered S23 Plus 512GB...

I pre-ordered the S23 Plus 512GB but noticed I had to give a upfront deposit of £225 which I did. I had an email with 'Thanks for your pre-order - it'll be full steam ahead for us as soon asit comes in.' Does this mean everything is done now and I ju...

Resolved! Why is it impossible to now speak to any one! Where is the chat online service

Not having easy access to chat online makes calling a hinderance and a very challenging process, for a quick resolution. Why is O2 making this so difficult!

O2

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