Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! esim

Hi I'm using android with the O2 esim at the moment, my device has a problem and I need to send it back for repair. Before doing this, i wish to transfer my esim to my spare iphone and use it in the meantime. I would like to know the way of transferr...

Resolved! Can’t sign in to my o2

Hi there, my o2 is not recognising my passwords

Resolved! Upgrade

Hi I’m just about to upgrade my device plan and monthly broadband contract and was wondering if my number will automatically change over. I’m staying with o2 and will still be using a iPhone on the new contract.

Resolved! Not in my account

I have been an o2 customer for 20 years. I am currently on a sim only contract (have been for a long time) but it’s not showing in my account. My account (online) says that I have nothing, My O2 doesn’t let me log in. Any ideas?

Code

Can’t get code to access account says can’t send more codes I need to get in to my account

Resolved! Travel

Is travel to Tenerife covered in my phone contract?

Airtime discount

I have a blue light card but as now retired and have no payslip how do you get 25% discount for airtime

Switching phone numbers between contracts

Hi, My partner tried the sim that came with our Virgin/o2 WiFi deal but didn’t like the sim. So she got a new O2 sim but is it possible to switch the numbers of the sim without cancelling the original one?

o2 Customer support Told me they cancelled my sim... still getting billed

So ive called o2 customer service on 2 occasions.The first occasion the rep kept me on hold and then hung up on me after 20 mins.I then called back on the 22nd of march and was told my sim would be cancelled...But they didnt cancel my sim and 2 month...

Resolved! Prepaid Mastercard

So I recently upgraded to a Samsung S24 Ultra during the £250 prepaid mastercard promotion. I upgraded at the start of February and sent off my claim as soon as it was possible, I completely forgot about it until my sister recently reminded me of it ...

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