Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Called from 01143560018 is this a genuine O2 call centre number

Offering a discount due to price increases. Texted me a number to read back to them then asked for my first school. Gave them texted number but not the security info.Scam? I went on to the online chat but they weren't sure?

Resolved! Pay monthly sim only plan

how will I know if I've been accepted for a pay monthly sim,?'m already with 02 on pay as you go,it been 48hours and I haven't heard back

Resolved! Wrong email address

I received an email from O2 subject “An important update about your mobile tariff” however, it did not go to the email address that is used as my username but another address that I have. It seems genuine as the address it came from was news@email-o2...

Resolved! Extra Data

Hi, I have just purchased the 4GB bolt on due to running out of data this month. Considering I paid 16.99 for it I havent even got the full 4GB? It's given me 3.53 can I ask why?

Resolved! S22 Ultra

Anyone else have the S22 Ultra on preorder and it's not dispatched yet? Its out tomorrow!!

Resolved! Can I get an 02 account number to pay my bill

Can I get an 02 account number to pay my bill

Resolved! Could someone give me a link to chat to agents who deal with billing

Tried to chat with an agent who was willing to give me a link but lead to an outdated Twitter.Whoever it was, was genuinely trying to help but to no avail. This sudden leaving is fine to price increase that I cannot afford. The current plan is my abs...

Resolved! Setting a spend cap

Hi, I have just brought a new phone and want to set a spend cap. O2 web sites says you need to download the MyO2 and go to the support tab, I did this but the MyO2 app it says go to the Website. I am just going round and round? Please can someone tel...

Resolved! Early upgrade via Refresh.

I'm looking to upgrade early. I've seen a good O2 upgrade deal on a third party website. It's cheaper and also has a year less on the contract length than the same deal on the O2 website for the device I'm looking for. Can I early upgrade via a third...

Resolved! Cancel SIM Only due to price increase

O2 merged with Virgin Media and Virgin Media allow you to leave mid contract without penalty if price increases. Does the same apply to O2?

O2

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